FREQUENTLY ASKED QUESTIONS
- Are there uses for the cards other than business cards?
- Do all orders have to be placed online?
- How long will it take to receive my order?
- What shipping options do you offer, and how much do they cost?
- What if I want a quantity larger than 10,000?
- What type of printing process do you use?
- What does full color 4/4 or CMYK mean?
- What type of paper do you use?
- Can I proof my cards prior to their being printed?
- Are the colors shown on my digital composite proof accurate color?
- Do you offer design services?
- How can I ensure that the artwork I provide to you is set up properly?
- What software templates do you provide?
- What if my design is Portrait orientation, not Landscape?
- What file formats do you support for uploaded files?
- Why isn’t my file uploading?
- Can I create multiple versions of the same card?
- Can I make changes to my artwork after I have uploaded my files?
- Can I come back to complete my order?
- How do I reorder cards?
- What if I am unsatisfied with the product I received?
- Are there uses for the cards other than business cards?
- We thought you’d never ask. There’s virtually no end to what you can do with our booklets. Think calling cards. Coupons. Tickets. Mini-catalogs. So let your imagination run wild. And large quantities are not a problem. If you’d like to order more than 500 books at a time, we’re glad to help. Simply contact us at info@shineboxprint.com.
- Do all orders have to be placed online?
- At this time, yes. If you are having a problem placing your order online you can contact our Customer Service Department at customerservice@shineboxprint.com or call us at 602-476-2386.
- How long will it take to receive my order?
- Generally speaking, your order will be processed, printed and shipped in one to three business days. Depending on which shipping option you choose, you should receive your order between one and seven business days after it has shipped. For your convenience, we notify you via email when your order has shipped and provide you with a tracking number.
- What shipping options do you offer, and how much do they cost?
-
Shinebox Print offers Ground, 2nd Day Air, and Overnight shipping via FedEx for domestic orders. Ground shipments in the continental U.S. may take anywhere from 2 to 6 business days to arrive. We also offer International shipping via the United States Postal Service – Express Mail International. Once shipped, international orders typically take 6 to 10 business days to arrive, depending on your location.
In all cases, we’ll notify you via email when your order has been shipped. This email will contain your tracking number so you can track the status of your shipment.
Our current shipping prices are as follows*:
Mini Booklets:
| # of booklets |
Ground |
2nd Day Air |
Overnight |
Canada-EMI |
Int’l USPS-EMI |
| 0–10 |
8.95 |
31.95 |
68.95 |
39.95 |
49.95 |
| 11–25 |
9.95 |
34.95 |
74.95 |
42.95 |
54.95 |
| 26–50 |
10.95 |
43.95 |
86.95 |
46.95 |
65.95 |
| 51–100 |
13.95 |
59.95 |
111.95 |
56.95 |
86.95 |
| 101–250 |
26.95 |
109.95 |
173.95 |
100.95 |
154.95 |
| 251–500 |
49.95 |
190.95 |
265.95 |
174.95 |
269.95 |
Large Booklets:
| # of booklets | Ground | 2nd Day Air | Overnight | Canada-EMI | Int’l USPS-EMI |
| 0–10 | 9.95 | 32.95 | 69.95 | 39.95 | 49.95 |
| 11–25 | 10.95 | 43.95 | 86.95 | 46.95 | 65.95 |
| 26–50 | 14.95 | 63.95 | 117.95 | 58.95 | 90.95 |
| 51–100 | 22.95 | 96.95 | 161.95 | 88.95 | 137.95 |
| 101–250 | 52.95 | 219.95 | 342.95 | 196.95 | 307.95 |
| 251–500 | 99.95 | 392.95 | 575.95 | 364.95 | 568.95 |
- EMI = United States Postal Service – Express Mail International
*All prices are subject to change without notice.
- What if I want a quantity larger than 10,000?
- We’re not going to fight you on this one. If you’d like to place an order that is larger than 500 books or 10,000 cards, please contact our Customer Service Department at info@shineboxprint.com or call us at 602-476-2386.
- What type of printing process do you use?
- We use digital, four-color printing technology designed to deliver outstanding color quality at a cost much lower than conventional offset printing. We strive to consistently deliver the industry standard in “pleasing color” and make any reasonable adjustment to ensure that colors in provided files print as accurately as possible. However, because of the complexities of color-matching across devices, we cannot match colors exactly as they might appear on your computer monitor, printer or similar proofing device.
- What does full color 4/4 or CMYK mean?
- CMYK is short for Cyan-Magenta-Yellow-BlacK. By mixing these four process colors in varying proportions, almost any color imaginable may be printed. CMYK—alternatively known as four-color or 4/4 printing—is the standard color model used in digital and offset printing for full-color documents.
- 9. What type of paper do you use?
- All booklets print on high-quality, bright white, 100# uncoated cover. This stock is calibrated specifically for our presses and allows for maximum ink coverage, outstanding color quality and a smooth, durable finish. This environmentally friendly stock consists of 50% recycled and 10% post-consumer waste paper. If you would prefer to use an alternative stock, please contact us at customerservice@shineboxprint.com. We’ll do our best to accommodate your needs.
- Can I proof my cards prior to their being printed?
- Yes. After you have successfully uploaded your artwork, the next screen will allow you to view digital composite proofs in real time. You will be able to click on the thumbnails to view them larger. It is critical that you check this digital proof very carefully. You will be asked to approve the digital proof prior to continuing. If you are unsatisfied with the digital proof, you’ll have the opportunity to step-back, adjust your artwork and upload it again.
- Are the colors shown on my digital composite proof accurate color?
- We use digital, four-color printing technology designed to deliver outstanding color quality at a cost much lower than conventional offset printing. We strive to consistently deliver the industry standard in “pleasing color” and make any reasonable adjustment to ensure that colors in provided files print as accurately as possible. However, because of the complexities of color-matching across devices, we cannot match colors exactly as they might appear on your computer monitor, printer or similar proofing device.
- Do you offer design services?
- Yes! Visit our Shinebox Print Design Affiliates Program Directory. Our certified Affiliates have the necessary talent, tools and experience to help you with all aspects of your design. By clicking on the appropriate link in the Directory you can visit the designer’s website, view their portfolio and contact them directly for a design quote and information on how to proceed. If you have questions about this program, please contact us at design@shineboxprint.com.
- How can I ensure that the artwork I provide to you is set up properly?
- That’s easy. Our “Get Started” section provides downloadable templates and instructions for Adobe InDesign®, Illustrator® and Photoshop®. If you are using a different design application, you also can download our General File Preparation Guide for step-by-step instructions. If you are still having problems, contact us at help@shineboxprint.com.
- What software templates do you provide?
- Our “Get Started” section provides downloadable templates and instructions for Adobe InDesign®, Illustrator® and Photoshop®. If you are using a different design application, you also can download our General File Preparation Guide for step-by-step instructions. If you are still having problems, contact us at help@shineboxprint.com.
- What if my design is Portrait orientation, not Landscape?
- Not a problem. Simply design everything right-side-up and rotate your artwork 90 degrees (make sure it’s not upside down). We suggest you rotate your artwork before you export or save as a high-resolution .PDF file. Visit our HELP section for more information and to view thumbnail illustrations of how to set up your artwork.
- What file formats do you support for uploaded files?
- Our site only accepts high-resolution .PDF files. After you have designed your artwork, be sure to save or export your .PDF files using the [PDF/X-1a:2001] setting. This Adobe Preset ensures your artwork is saved with the highest resolution quality. It also eliminates color, font, and trapping variables that may lead to printing problems.
- Why isn’t my file uploading?
-
First, check to make sure you have downloaded the appropriate template and followed the provided instructions. Most uploading problems are caused by an incorrect file format. Remember to save your files as high resolution .PDF files using the [PDF/X-1a:2001] setting. If you are still having problems uploading your files, please contact us at help@shineboxprint.com or call us at 602-476-2386.
- Can I create multiple versions of the same card?
- You sure can. Once you’ve successfully uploaded and approved your artwork for your first version, you will be able to either go back and add another version or continue to checkout. When you do check out, you will be able to see all of your versions in your shopping cart, select your quantities for each version and your shipping method for the entire order. There is no limit to the number of versions you can order at one time. If you are having problems uploading your files, you can contact our Customer Service Department at help@shineboxprint.com or call us at 602-476-2386.
- Can I make changes to my artwork after I have uploaded my files?
- Once you’ve approved and submitted your order, it goes directly into our print queue. If you realize that you’ve made a mistake after uploading your files, contact our Customer Service Department immediately at help@shineboxprint.com or call us at 602-476-2386. We will do everything we can to cancel your order. However, if more than 24-hours have passed since you uploaded your files, we cannot guarantee that your order will not be printed. Once your order has printed, you are responsible for payment in full. After uploading your files, carefully check your digital composite proofs before proceeding to check out.
- Can I come back to complete my order?
- Yes. If you have created an account and logged in, we will keep your work session intact for up to seven days. And as a courtesy to you, we will notify you via email in five days to remind you that you have a pending order.
- How do I reorder cards?
- As a courtesy to our customers, we archive uploaded files for a period of 30 days. If you wish to re-order your cards, and it has been less than 30 days since your previous order, simply contact our Customer Service Department at customerservice@shineboxprint.com or call us at 602-476-2386 and we will retrieve your files.
- What if I am unsatisfied with the product I received?
- Shinebox Print makes every effort to ensure that you are satisfied with your order. However, if you are unsatisfied, you may contact our Customer Service department at customerservice@shineboxprint.com to inquire about having your order re-printed or receiving a refund. Please type “Attention Customer Service” in the subject line. Before you inquire about a refund please make sure you carefully review our Refund Policy.
